Home  /  Terms of Service

Terms of Service

Last updated: June 14, 2026

1. Agreement to Terms

By accessing or using the EastZebra website (eastzebra.com) and/or our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not use our website or services. We reserve the right to modify these Terms at any time, and your continued use of our website or services after any changes constitutes acceptance of the revised Terms.

2. Services Description

EastZebra provides marketing execution services for international businesses entering or operating in the Chinese market. Our services include, but are not limited to, growth services (SEO, social media, paid advertising), localization, market research, business connections, compliance support, and market entry consulting. The specific scope of services will be defined in individual service agreements or proposals.

3. Use of Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the website in any way that violates applicable laws or regulations
  • Attempt to gain unauthorized access to any part of the website or its systems
  • Interfere with or disrupt the website's operation
  • Use automated tools (bots, scrapers, etc.) to access the website without our prior written consent
  • Reproduce, distribute, or commercially exploit any content from the website without our permission
  • Transmit any viruses, malware, or other harmful code

4. Intellectual Property

All content on the EastZebra website, including but not limited to text, graphics, logos, images, design elements, software, and the overall layout and design, is the property of EastZebra or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written permission.

The EastZebra name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of EastZebra. You may not use these marks without our prior written consent.

5. Client Obligations

When engaging our services, you agree to:

  • Provide accurate and complete information necessary for the delivery of services
  • Respond to requests for information, approvals, or feedback in a timely manner
  • Ensure that all materials, content, and information you provide do not infringe on third-party intellectual property rights or violate applicable laws
  • Make payments in accordance with the terms specified in your service agreement
  • Designate a primary contact person for project communication

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes business strategies, marketing plans, financial data, customer information, and any other information marked as confidential. Confidentiality obligations will survive the termination of any service agreement.

7. Payment Terms

Payment terms will be specified in individual service agreements or proposals. Unless otherwise agreed in writing:

  • Invoices are due within 30 days of issuance
  • Late payments may incur interest charges at a rate of 1.5% per month
  • We reserve the right to suspend services for accounts with overdue payments
  • All fees are quoted in the currency specified in the service agreement

8. Project Scope and Changes

The scope of each project will be defined in a written proposal or service agreement. Any changes to the scope, timeline, or deliverables must be agreed upon in writing by both parties. Additional work requested outside the original scope may result in additional charges.

9. Warranties and Disclaimers

We strive to deliver high-quality services and accurate information. However:

  • Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied
  • We do not guarantee specific results, rankings, traffic levels, or business outcomes from our services
  • We are not responsible for actions taken by third parties (platforms, regulators, partners) that may affect service delivery
  • Information on our website is for general informational purposes and does not constitute professional advice

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • EastZebra's total liability arising out of or related to our services shall not exceed the total fees paid by you in the 12 months preceding the claim
  • EastZebra shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • EastZebra is not liable for any losses resulting from regulatory changes, platform policy changes, or force majeure events

11. Termination

Either party may terminate a service agreement with 30 days' written notice. In the event of termination:

  • You are responsible for payment for all services rendered up to the termination date
  • We will deliver any completed work and materials
  • Confidentiality obligations will continue to apply
  • Any prepaid fees for services not yet rendered will be refunded on a pro-rata basis

12. Indemnification

You agree to indemnify and hold harmless EastZebra, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your use of our services, or your violation of any applicable law or third-party right.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the competent courts in Guangzhou, China.

14. Contact Information

For questions about these Terms, please contact us: